Trading Most frequently asked questions

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Trading with Royal Broker

FAQ

Royal Broker is here to help, no matter your question. Refer to the most frequently asked questions below, and if you can’t find a relevant answer, feel free to contact us directly at [email protected]

How do I know if my deposit or withdrawal has been processed in my account?

You need to go to transaction history page (Transaction > History) to see list of all transaction and the status of each one of them and by clicking on the view button you can see more detail.

Notice that you see just the list of the active trading account which you can choose from top of the page.

Where can I see all my past deposits and withdrawals?

You need to go to transaction history page (Transaction > History) where your past withdrawals and deposits are listed per the date they were completed.

Notice that you see just the list of the active trading account which you can choose from top of the page.

How do I know my funds are safe on Investous?

We employ very high standards in data encryption, security systems and firewalls and account smart security to ensure that your funds and sensitive personal information are safe. Additionally, our platform is protected with Secure Socket Layer (SSL) protocols, and defenses against attacks or breaches like DDoS.

What information do I need to provide to get verified with Royal Broker?

We require proof of identity and other personal information to prove that you’re the owner of the account. We do this to comply with international Anti Money Laundering (AML) and Know Your Customer (KYC) regulations and to provide the safest trading experience possible. Here’s what you’ll need:
– Official government-issued ID (passport, driver’s license, or another government ID) with your picture that is not expired
– Proof of address (recent mail addressed to you where you currently live, such as a utility bill or bank statement) from the last 6 months
– Image or scan of the front and back of your credit card (showing only the last four digits) is required if you used your CC to deposit funds

I’d like to cancel and close my account. How do I proceed?

It’s easy to withdraw all your funds from your account with Royal Broker to inactive it.

alos, You can cancel and close your account by calling your account manager, or by emailing us directly ([email protected]).

What kind of fees or commissions does Royal Broker charge?

We impose minimal fees on our traders, but only when they withdraw funds. You can refer to our “Withdrawals” page to learn more.

Can I withdraw money instantly to my bank account?

Requesting a withdrawal is instant, but depending on the method you used to deposit money, it may take up to 10 days for the money to appear in your bank account.
But, We are providing some kind of easy and fast withdrawal methods as Cryptos like Bitcoin, Tether and more that are taking some hours max to one business day.

Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated client bank accounts, to ensure maximum protection of the funds. For more information.

Can I deposit from a joint bank account to my account?

Usually yes, however you may be required to provide supporting documentation to confirm that you are one of the named parties on the account.

Can I deposit using a corporate credit card/account?

Yes, Just you need to provide the approvement documents to get more info and do the process contact your account manager or contact with [email protected]

How do I deposit money?

Just you need to go Deposit page to see all the deposit methods.

Is it safe to use my credit card online?

Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as credit card numbers, passwords, etc. is automatically transferred by SSL to a secure environment.

Can I have more than one trading account?

We recommend clients focus on one trading account, But you are allowed to open as much as you need a trading account in the type of Real and Demo account to trade and make a good experience.
you need to go “Trading account” page to see the list of your trading account and create a new trading account.

Notice that you can choose your account type and you are able to choose your active account from top of the page.

How can I switch between my trading accounts?

You can switch between your trading accounts (Demo?real) just by choose your trading account from top of the page.

How can I open a Demo account?

You can choose to open a Demo account in “Trading Account” page by clicking on Create new account and choose “Demo” in the “Create new account ” window.

Do I risk any real money while using the Demo account?

No, using the demo account is completely risk-free as you can’t lose real money.

Does Royal Broker offer corporate/company accounts?

Yes, To open a corporate/company accounts send your request to [email protected]

How can I open a Demo account?

You can choose to open a Demo account in “Trading Account” page by clicking on Create new account and choose “Demo” in the “Create new account ” window.

What is the difference between the Demo account and the Real Money account?

You trade in real market conditions, both in the Demo and in the Real Money accounts.
The only difference between the two, is that in the Demo account you do not use real money.

Is Royal Broker licenced/authorised and regulated?

Royal Broker’s subsidiaries are authorised and regulated in different jurisdictions around the world.

What are the benefits of trading with a regulated company?

One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients.

Are there any restrictions with regards to trading methods?

Any trading method are allowed due to the terms of the User Agreement.

Do you report taxes?

It is your responsibility to report and pay tax according to the laws in your local jurisdiction. Moreover, in certain countries we are obligated to withhold tax at source. Please refer to the User Agreement for the relevant provisions on this matter in your jurisdiction.

What are the Margin requirements?

One of the major benefits of trading CFDs is that customers can trade on margin using leverage. CFD trading means customers can trade a portfolio of any asset without having to tie up large amounts of capital. In order to open and maintain a position, initial and maintenance margin levels must be met. Both the initial and maintenance margin level requirements are specific to each financial instrument.

How do I withdraw funds?

In order to make a withdrawal you should follow these instructions:
Click on “Transaction” → “Withdrawal” → Select your preferred withdrawal method → Fill in the fields and click on the “Submit” button.

What if I have a question that wasn’t answered here?

No problem! If you still have questions, feel free to call, email, or open a live chat with a Royal Broker representative.

Didn’t find an answer to your question?

Feel free to call, email, or open a live chat with a Royal Broker representative.

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